FAQs
Have a question? We have an answer. Start here to find it.
Have a question? We have an answer. Start here to find it.
Check out the questions we get most frequently. If your question isn’t here, please reach out to us using the contact information listed below. We’re happy to assist.
You can search for eligibility in your area by clicking here.
You can find your local coordinator by clicking here.
Log in to the parent portal by clicking here.
Your local Imagination Library coordinator can advise you whether your new area is funded.
You can update your address in the parent’s log-in area, this will be sent to your local Imagination Library coordinator for approval. If you don’t have access to the portal, please email the coordinator of your Dolly Parton’s Imagination Library. Please be advised that it will take between 6-8 weeks for the next book to arrive at your new address due to our advance ordering system.
Please contact your local coordinator if you have changed the email address you used when enrolling so you continue receiving resources.
Your first book will take 6 – 8 weeks to arrive. Similarly, if you have updated your address, it will take 6 – 8 weeks for your book to arrive from the time of your update. From then your book should arrive monthly. If you believe your book hasn’t arrived when it should, please contact your local Imagination Library coordinator.
If this is an ongoing occurrence, you will need to advise your local post office, and/or let us know an alternative address for your mail.
Please send us your feedback via email.
Your friend/family member will need to register their child to their local Imagination Library (if one is available in their community – please click here to search our communities). They may be placed on a waitlist depending on the funding available in their area.
As books for our Imagination Library are determined for two years at a time, when siblings are a year apart the younger child may receive some of the same books as the elder child.
To keep the postage and program costs low, books are not tracked, however you will be advised of the date of pick up by Australia Post through the parent online portal.
Books are picked up by Australia Post around the 10th of the month, with an estimated delivery date of by 15th of each month, give or take a few days. Due to unforeseen circumstances, there could be delays in the delivery of books.
Please reach out to us via email or contact your local coordinator.